Citizen Complaints & Compliments
The Ventura County Probation Agency strives to provide high quality service in a courteous and professional manner. The citizens of the community we serve are an important source of feedback about the quality of our services. We encourage members of the community to report their concerns and complaints regarding potential misconduct by staff. It is our policy that all complaints or allegations of misconduct will be investigated thoroughly and promptly, in order to maintain public trust and hold our staff to the highest standard. While statutes (specifically the Peace Officers Bill of Rights) limit the sharing of outcomes, follow through and accountability are essential to the integrity of this Agency.
We also acknowledge that many interactions with probation staff are positive. Because of this, we also encourage providing positive feedback.
Should you have any questions about this process or wish to speak with someone immediately please contact Ventura County Probation Agency’s Administration at 805-654-2106.
Please submit your complaints or compliments by:
1) Submitting a form electronically
2) Calling Probation Administration at 805-654-2106. If calling after regular business hours or on the weekend – call 805-981-5625.
3) Obtaining a form from your nearest probation office.
- 800 South Victoria Ave, Ventura, CA 93009
- 669 County Square Dr., Suite 101, Ventura, CA 93003
- 4333 Vineyard Ave, Oxnard, CA 93036
- 1721 Pacific Ave, Suite #140, Oxnard, CA 93033
- 1911 Williams Dr. Suite 175, Oxnard, CA 930036
- 3855 Alamo Street, Bldg F, Simi Valley, CA 93036
- 345 Skyway Drive, Camarillo, California 93010
4) Print Forms below and mail or hand deliver to Probation Administration: 800 South Victoria Ave, Ventura, CA 93003
SUMMARY OF COMPLAINT PROCESS:
- ONCE YOUR COMPLAINT IS FILED, A PROBATION AGENCY OFFICIAL ASSIGNED BY THE CHIEF PROBATION OFFICER WILL PROMPTLY GATHER ALL INFORMATION PERTINENT TO EACH ALLEGATION OF MISCONDUCT IN THE COMPLAINT. THE CHIEF PROBATION OFFICER WILL MAKE THE FINAL DISPOSITION ON THE CASE. YOU WILL BE NOTIFIED BY LETTER AT THE CONCLUSION OF THE INVESTIGATION. UPON COMPLETION OF THE PUBLIC COMPLAINT INVESTIGATION, DISPOSITION WILL BE NOTED IN ONE OF FOUR WAYS:
- Unfounded– The allegation is not supported by the evidence.
- Exonerated– The incident complained of occurred, but the employee involved acted lawfully and properly
- Not Sustained– The investigation did not disclose enough information to either prove or disprove the allegation.
- Sustained– The allegation is supported by the evidence.
- If the allegation is sustained against the employee, the Chief or a supervisor acting on the Chief’s behalf shall determine and administer appropriate corrective action. These measures may include additional training, verbal or written reprimand, or suspension without pay. In severe cases, the Chief may demote an employee or terminate the employee from the Agency.
- CALIFORNIA LAW PROHIBITS THE CHIEF FROM REPORTING BACK TO YOU THE SPECIFICS OF THE INVESTIGATION OR THE EXTENT OF ANY ACTION WHICH MAY RESULT FROM YOUR COMPLAINT.